Return and Refund Policy:

Return Window:
At gorganics, our return and refund policy applies only under specific conditions, as outlined below. Returns and refunds are not permitted for any circumstances other than those listed.

Return Eligibility Criteria:

  • Incorrect Product Shipped:
    If you receive an incorrect product, we apologize for the inconvenience. Please reach out to us within 24 hours of receiving the item to begin the return and refund process. We will promptly arrange for the correct product to be shipped to you at no additional cost.
  • Damaged or Spoiled Products:
    In the event that you receive a damaged or spoiled product, contact us within 24 hours of receiving your order. Quality is our priority, and we will investigate the issue. If the damage or spoilage is verified, we offer you the option of either a replacement or a refund for the affected item.
  • Replacement:
    If you opt for a replacement, we will dispatch the correct product within 1-3 business days of receiving and verifying the returned item. This ensures a smooth and timely resolution to your order.

Return and Refund Process:

To initiate a return and refund, please follow these steps:

  1. Contact Us:
    Reach out to our customer support team within 24 hours of receiving your order, either by phone or email, and inform us of the issue. We will provide you with a return authorization.
  2. Submit Evidence:
    Please provide clear photographs of the incorrect product or evidence of damage or spoilage to assist in our assessment.
  3. Receive Return Instructions:
    Our customer support team will guide you through the return and refund process, including sending a return shipping label if necessary.
  4. Resolution:
    Once we receive the returned item and verify the issue, we will process your replacement or refund. The refund will be credited to your original payment method within 7 days.
  5. We will initiate the return process with in 24 hours of return request.

Important Note:
We can only accept returns or complaints within 24 hours of receiving your order and for the reasons specified above. Returns or complaints received outside of this time frame cannot be accommodated, as this helps us maintain our quality standards and provides you with a seamless shopping experience. Your satisfaction is our top priority.

Cancellation Policy for Gorganics Foods:

If you wish to cancel an order, you may do so within 3 hours of placing it. Simply contact our customer support team via phone or email to request the cancellation. If the cancellation request is made within this 3-hour window, we will process a full refund.

If the cancellation request is made after 3 hours, the order may have already entered processing for preparation and shipment, and we will not be able to cancel it. In such cases, our standard return and refund policy will apply once the order is delivered to you.

Thank you for choosing Gorganics Foods. We are dedicated to providing you with quality products and excellent service!

Return and Refund Policy

Last updated: September 17, 2025

Thank you for shopping at gorganics.in.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to gorganics.in.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to gorganics.in, accessible from https://gorganics.in/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Khasra No. 44/3, Plot No. 1A, Vansh Vihar Colony, Mauza Tora, Fatehabad Road, Agra,

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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